Returns & Refunds
At Sokk Republic, we are dedicated to providing high-quality products and exceptional service. To ensure transparency and fairness, we have outlined our return and refund policy below.
Please read this policy carefully to understand the conditions under which returns or refunds may be requested. Effective date: 12 July 2024.
Return Policy
Which items can be returned?
We only accept returns for items with a verified manufacturer defect, such as issues with materials, stitching or other manufacturing faults that prevent the product from being used as intended.
How is a defect verified?
Contact our customer service team via Instagram, email (info.sokkrepublic@gmail.com / hello@sokkrepublic.com) or WhatsApp at +94 74 300 0003 within 7 days of receiving your order, with clear photographs or videos showing the defect. Our team will review them to determine whether the issue is due to a manufacturer fault.
What happens once my return is approved?
If the manufacturer fault is verified, we will authorise the return and send you instructions on how to return the item. Returns are only accepted if the item is unused, unworn and in its original packaging.
Refund Policy
Who is eligible for a refund?
Refunds are only issued for items with a manufacturer defect verified by the Sokk Republic team. If the defect is verified, we will refund the price of the affected item, excluding any shipping or handling fees, unless the order consists of a single pair of socks.
How long does a refund take?
Once the returned item is received and verified, we will process your refund to your original payment method within 2 business days. Your bank or payment provider may take additional time to complete the transaction.
Do you offer partial refunds?
No. If an item is returned due to a verified manufacturer fault, the refund will cover the full price of the affected item. If the returned item shows signs of misuse or damage unrelated to a manufacturer defect, we reserve the right to decline the return, and you will be responsible for the shipping costs if you would like it sent back to you.
Shipping, Damage and Final Sale
Who pays for return shipping?
If your return is due to a verified manufacturer defect, we will cover the return shipping costs. If a return is declined, you will be responsible for the cost of shipping the item back to you.
What if my order is damaged or lost in transit?
Contact our customer service team immediately via Instagram, email (info.sokkrepublic@gmail.com / hello@sokkrepublic.com) or WhatsApp at +94 74 300 0003. We will work with our delivery partner to investigate. If your order is confirmed to have been damaged or lost in transit, we will provide a replacement or a refund, depending on the situation.
What are final sale items?
Certain items may be marked as final sale and are not eligible for returns or refunds. These items are clearly identified on the product page, so please review the product details before completing your purchase.
How to Request a Return
Step 1: Contact us
Reach out via Instagram, email (info.sokkrepublic@gmail.com / hello@sokkrepublic.com) or WhatsApp at +94 74 300 0003 with your order number, your email address for official communication, a detailed description of the issue, and clear photographs or video evidence of the defect.
Step 2: Return approval
Our team will review your request and, if the defect is verified, send you instructions for returning the item.
Step 3: Refund processing
Once the item is received and the defect verified, we will process your refund to your original payment method within 2 business days. Your bank or payment provider may take additional time to complete the transaction.
