Privacy Policy
At Sokk Republic, we are committed to safeguarding your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy explains how we collect, process and protect your personal data when you visit our website, make a purchase, create an account or engage with us in any other way.
By using our website, you consent to the practices described in this policy. We encourage you to read it carefully to understand how we handle your information. Effective date: 30 December 2024.
Information We Collect
Personal information
Details such as your name, email address, phone number, shipping address and payment information, which we collect when you make a purchase, create an account or contact us for support.
Payment information
Online payments are processed securely by our trusted payment partners, including PayHere, Mintpay and Koko. We do not store your full card details on our website.
Non-personal information
Data such as your IP address, browser type, device information and browsing behaviour on our website. This helps us improve our website and understand how visitors interact with it.
How We Use Your Information
Order processing and fulfilment
To process your orders, complete transactions and deliver products to your preferred location.
Customer support
To provide customer service, answer your enquiries and assist with returns.
Communication
To send you updates about your orders and, if you have opted in, promotional offers and newsletters.
Website improvement
To enhance your experience, analyse site traffic and personalise content based on your preferences.
Legal and security
To comply with legal requirements, prevent fraud and resolve disputes.
Sharing Your Information
Do you sell my information?
No. We do not sell, rent or trade your personal information.
Service providers
We may share your information with trusted third parties who help us run our business, such as payment processors, delivery partners, email marketing services and website analytics platforms. We ensure these providers protect your information and use it only for the purposes for which it was shared.
Compliance with law
We may disclose your personal information if required by law or in response to legal requests from authorities.
Cookies and Tracking
Data Security
How do you protect my data?
We take the protection of your personal data seriously and use industry-standard security measures to safeguard it, including data encryption, secure payment gateways and regular security checks. However, no online system is entirely risk-free, and we cannot guarantee the absolute security of your information.
Your Rights
What are my rights?
Under Sri Lanka’s Personal Data Protection Act, No. 9 of 2022 (PDPA), you have the right to access the personal data we hold about you, to correct any inaccurate or incomplete data, and to request its deletion, subject to certain legal and operational exceptions.
How do I stop marketing emails?
You can opt out of marketing emails at any time using the unsubscribe link in any of our emails.
How do I exercise my rights?
Contact us at info.sokkrepublic@gmail.com / hello@sokkrepublic.com, or log in to your account.
Data Retention
How long do you keep my data?
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including fulfilling orders, providing customer service and complying with legal obligations. If you have an account with us, we retain your data for as long as your account is active or until you request its deletion.
Changes to This Privacy Policy
Will this policy change?
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post any significant changes on this page with a revised effective date. By using our website, you agree to the terms outlined in this Privacy Policy.
Who can I contact with questions?
If you have any questions or concerns about this policy, contact us at info.sokkrepublic@gmail.com / hello@sokkrepublic.com or on WhatsApp at +94 74 300 0003.
