FAQs
Got a question? We’ve got you covered. Below you’ll find answers to the most common questions about our socks, orders, payments, delivery and returns. Can’t find what you’re looking for? Message us on WhatsApp at +94 74 300 0003, on Instagram, or by email at info.sokkrepublic@gmail.com / hello@sokkrepublic.com. We’re always happy to help.
Orders and Payments
How do I place an order?
Browse our collections, choose your favourite designs and add them to your cart. At checkout, enter your delivery details, choose a payment method and place your order. You'll receive an order confirmation by email straight away.
What payment methods do you accept?
We accept all PayHere payment options, including Visa, Mastercard and American Express credit and debit cards, eZ Cash and mCash mobile wallets, and internet banking. You can also pay with Mintpay or Koko to split your payment into 3 interest-free instalments, or by Direct bank transfer.
Do you offer cash on delivery (COD)?
At this time, we do not offer cash on delivery. Instead, we provide secure online payment options through PayHere (cards, mobile wallets and internet banking), Mintpay, Koko and bank transfer, for a smooth and reliable checkout.
How does payment by bank transfer work?
Our bank details appear after you place your order and in your confirmation email. Please use your order number as the payment reference. Once you've paid, WhatsApp on +94 74 300 0003 with a screenshot of your payment confirmation and your order number. We'll process your order as soon as the payment is verified. Unpaid orders are cancelled after 24 hours.
Is it safe to pay on your website?
Yes. We are a Meta Verified business with a registered Sri Lankan corporate bank account. Our website is fully secure, and all online payments are processed through PayHere and our other trusted, encrypted payment partners, so your details stay protected.
Can I change or cancel my order after it’s been placed?
Orders can't be changed once they have been processed. If you need help, contact us on WhatsApp on +94 74 300 0003 as soon as possible and we'll do our best to accommodate your request.
Shipping and Delivery
Where do you deliver?
We currently deliver islandwide across Sri Lanka, and any delivery charge is shown at checkout before you pay. We don't ship internationally yet.
How long will it take to receive my order?
In-stock orders are dispatched once payment is confirmed and typically arrive within 2 to 3 business days, depending on your location. Pre-order items are dispatched after 28 November 2026; if your order includes any pre-order socks, we send the whole order together then.
Do you have a store, or can I pick up my order?
We're an online business, so we don't have our own store or offer pickup. Our trusted delivery partners bring your order safely to your doorstep. You can also find Sokk Republic in person at our consignment partners, The Design Collective and Grooveink.
How can I track my order?
Visit our Track Your Order page and enter your order number and billing email. You can also message us on WhatsApp on +94 74 300 0003 for an update.
What should I do if my order is delayed, damaged or lost?
Contact us right away on WhatsApp on +94 74 300 0003, Instagram or email (info.sokkrepublic@gmail.com / hello@sokkrepublic.com) with your order number. We'll work with our delivery partner to resolve it. If your parcel is confirmed lost or damaged in transit, we'll send a replacement or issue a refund.
Returns and Refunds
What is your return policy?
We only accept returns for items with a verified manufacturer defect, such as faulty stitching or material. Contact us within 7 days of receiving your order, with clear photos or videos of the issue. Items must be unused, unworn and in their original packaging. See our full Return & Refund Policy.
What if I receive a damaged or incorrect item?
We're committed to the highest quality. If something isn't right, contact us promptly with your order number and a description of the issue. Before contacting us, please review our Return & Refund Policy.
Can I exchange my socks for a different design?
As our socks are an intimate apparel item, we can't accept exchanges or returns for change of mind. We only accept returns for a verified manufacturer defect.
How long does a refund take?
Once your return is received and the defect is verified, we process your refund to your original payment method within 2 business days. Your bank or payment provider may take a few extra days to show it.
Who pays for return shipping?
If your return is due to a verified manufacturer defect, we cover the return shipping.
Product Information
What size are your socks?
Our adult socks are one size, designed to fit a wide range of adult foot sizes with a snug yet flexible fit. We also have an SR Junior range for kids. Kids' sizes are listed in each product description.
What are your socks made of?
Our socks are made from a premium 200-knit jacquard blend of 75% cotton and 25% polyester, with 5% spandex in the crew neck, the perfect balance of comfort, stretch and durability.
Are your socks suitable for both men and women?
Yes. All our designs are unisex and made to fit all adult sizes comfortably.
How should I care for my socks?
To keep the colours bright and the fit perfect, wash on a cold, gentle cycle, inside out, with similar colours. Avoid bleach and tumble drying, and air-dry flat.
Do you take custom or bulk orders?
Yes! We create custom socks for corporate gifting, events and teams, with a minimum order quantity of 250 pairs. Get in touch on WhatsApp on +94 74 300 0003 or by email at info.sokkrepublic@gmail.com / hello@sokkrepublic.com with your idea and quantity, and we'll share the details.
Do you offer gift packaging?
Yes. You can add our black Sokk Republic gift bag to your cart, perfect for gifting.
Account Information
Do I need an account to place an order?
No, you can check out as a guest. Creating an account makes future checkouts faster, lets you view your order history and save favourites to your wishlist, and gives you early access to new drops and discounts.
I forgot my password. How can I reset it?
Go to the Login / Register page and click "Lost your password?". Enter your email address, and we'll send you a link to set a new password.
How do I update my details or view past orders?
Log in to My Account to update your address and contact details and view all your past orders.
Promotions and Discounts
Do you offer any discounts or promotions?
Yes! Create an account or subscribe to our newsletter for early access to new drops and exclusive discounts. You can also follow us on Instagram, Facebook and TikTok, and join our WhatsApp and Instagram channels for new drops and seasonal promotions.
Can I use more than one discount code?
Whether discount codes can be combined depends on the specific offer at the time. The terms of each offer will be shared with the code.
Where do I enter my discount code?
Enter your code in the "Coupon code" box in your cart or at checkout, then click Apply.
