Refund and Returns Policy

Effective Date: 12/07/2024

At Sokk Republic, we are dedicated to providing high-quality products and exceptional service. To ensure transparency and fairness, we have outlined our return and refund policy below. Please read this policy carefully to understand the conditions under which returns or refunds may be requested.

Return Policy

We do not accept returns unless the product has a verified manufacturer defect. If you believe that the item you received has a manufacturer fault, please follow the procedure outlined below:

Manufacturer Faults Only: Returns are only accepted in the event of a verified manufacturer defect, such as issues with materials, stitching, or other manufacturing faults that prevent the product from being used as intended.
Verification Process: If you believe your product is defective, please contact our customer service team via Instagram, Email or WhatsApp at +94 743000003 within 7 days of receiving your order. You will be required to provide clear photographs or videos showing the defect. Our Sokk Republic team will review the information to determine if the issue is due to a manufacturer fault.
Approval for Return: If the manufacturer fault is verified, we will authorize the return and provide instructions on how to return the item. Returns will only be accepted if the item is unused, unworn, and in its original packaging.

Refund Policy

Refund Eligibility: Refunds will only be issued for items with a verified manufacturer defect, as confirmed by the Sokk Republic team. If the defect is verified, we will refund the price of the affected item, excluding any shipping or handling fees, unless the order consists of a single pair of socks.
Refund Process: Once the returned item is received and verified, we will process your refund to the original payment method. Refunds will be processed within 2 business days; However, please note that the timeline for your bank or payment provider to complete the transaction may vary and may take additional time.

Partial Refunds

We do not offer partial refunds. If an item is returned due to a verified manufacturer fault, the refund will cover the full price of the affected item. However, if the returned item shows any signs of misuse or damage unrelated to a manufacturer defect, we reserve the right to deny the return request. In this case, if you wish to have the item returned to you, you will be responsible for the return shipping costs.

Return Shipping Costs

Return Shipping Costs: If your return is due to a verified manufacturer defect, we will cover the return shipping costs. For all other returns, the customer will be responsible for the return shipping.
International Returns: For international customers, return shipping fees are non-refundable. You will be responsible for the cost of returning the item to us, and we recommend using a trackable shipping service to ensure safe delivery. Please note that customs duties and taxes on returned items will not be refunded.

Damaged or Lost Shipments

In the unlikely event that your order is damaged during transit or is lost, please contact our customer service team immediately via Instagram, Email or WhatsApp at +94743000003. We will work with the shipping carrier to investigate the issue and resolve it. If the product is confirmed to be damaged or lost during shipping, we will provide either a replacement or refund, depending on the situation and based on the confirmation received from the Sokk Republic Team.

Final Sale Items

Certain items may be marked as final sale and are not eligible for returns or refunds. These items will be clearly identified on the product page. Please ensure you review the product details before completing your purchase.

How to request a Return or Refund

To request a return for a manufacturer defect, please follow these steps:

Contact Customer Service: Reach out to our customer service team via Instagram, Email or WhatsApp at +94743000003, providing the following:

Your order number.
Email Address for further official communication
A detailed description of the issue.
Clear photographs or video evidence of the manufacturer defect.

Return Approval: Our team will review your request and provide instructions for returning the item if the defect is verified.
Refund Processing: Once the item is received and the defect verified, we will process your refund within 2 business days to the original payment method. However, please note that the timeline for your bank or payment provider to complete the transaction may vary and may take additional time.

Contact Information

If you have any questions or require further assistance regarding our return and refund policy, please feel free to contact us: